Windsor Nursing Home Loses Its Licence After Failing to Fix Safety Problems

A nursing home in Singapore is being forced to close after the government found it could not fix serious safety problems. Windsor Convalescent Home, located in Pasir Panjang, was told on June 18 that its licence would be taken away. The Ministry of Health, known as MOH, made this decision after two separate inspections found major issues with how residents were being cared for. The home currently houses 26 residents who will need to move to other nursing homes.

The trouble for Windsor Convalescent Home began with an inspection in December 2024. During that audit, MOH found several problems with how the home was being run. These included poor clinical and nursing care, as well as mistakes in how medicines were managed. Because of these problems, MOH put the home under close monitoring to make sure all the fixes were properly carried out.

MOH said the problems appeared to be fixed by April 2025. However, the ministry kept a close eye on the home to be sure the improvements would last. A second audit was then carried out in April 2025 to check on the home's progress. Unfortunately, inspectors found that many of the same problems had come back, showing that the fixes had not been maintained.

The April 2025 audit uncovered even more serious concerns. MOH said there were widespread failures in keeping residents safe, providing proper nursing care, and controlling the spread of infections. On top of that, the people in charge of running the home were not doing enough to oversee and manage these issues. MOH described this as a lack of control, governance, and oversight by key office holders.

Because of these serious and repeated failures, MOH decided to revoke, or cancel, the home's licence. The licence will officially end on October 30, giving the home about four months to prepare. During this time, the home's 26 residents will be moved to other nursing homes. MOH said it will work to make sure this process goes smoothly and safely for everyone involved.

To protect the residents while they wait to be moved, MOH has taken extra steps. A special care team from a company called Vanguard Health has been sent to the home. This team is there to watch over the residents and make sure they stay safe and well. MOH also advised Windsor Convalescent Home's staff to reach out to the ministry if they had any questions or concerns during this period.