India built a digital payments miracle. Now comes the bill.
India may start charging businesses a small fee for UPI payments, raising questions about the future of one of the world's biggest free payment networks.
In India, paying for things with your phone has become incredibly simple. You scan a QR code, tap a few buttons, and the money moves right away. There is no card machine, no cash, and no fee for the person paying. But that last part — the no-fee part — may soon change for some businesses.
India's government is now considering letting banks and payment companies charge businesses a small fee every time a customer pays using UPI, which stands for Unified Payments Interface. This would end about ten years of free digital payments in the country. The government has not yet decided on a final rate, but one idea being discussed is a fee of 0.3 to 0.5 percent on bigger purchases at larger stores. Officials say regular people and payments between two individuals will stay free.
UPI was launched in 2016 and has grown into one of the largest real-time payment networks in the world. In just one month — July — Indians made 23.6 billion UPI transactions worth the equivalent of about $313.5 billion. More than 550 million people now use the system, and it is available in 11 countries outside India. Popular apps like PhonePe and Google Pay handle most of those payments.
What makes UPI special is how it was designed. Instead of one company owning everything, India built shared digital tools that many competing companies can use. Google Pay and PhonePe can compete for customers while still letting those customers send money to each other across the same network. The whole system is run by a non-profit organization called the National Payments Corporation of India.
One big reason UPI grew so fast is that businesses did not have to pay any fees to accept it. A vegetable seller or small shopkeeper only needed a printed QR code — no expensive card machine required. Because there was no cost, businesses had every reason to accept UPI and almost no reason to say no. Researchers say this wide network of businesses helped UPI grow even faster.
New research by economists Abhinav Motheram and Sharon Buteau shows that the number of businesses accepting UPI was not just a side effect of its success — it was actually one of the main reasons it grew so quickly. Areas with more businesses accepting UPI tended to also have more people using it. That finding matters a lot as India considers adding fees.
The plan currently being discussed tries to avoid hurting small businesses. One idea would only apply fees to transactions over 2,000 rupees at larger stores. Smaller shops and low-value purchases would not be affected. According to financial firm Jefferies, those bigger transactions make up only about 4 percent of the number of business payments, but about 67 percent of the total money involved.
This approach could raise up to one billion dollars in new money for banks and payment companies, while keeping everyday small purchases free. Running UPI is not actually free, even if users do not pay for it — servers have to run, transactions need to be settled, and the system has to be protected from fraud and cyberattacks. For years, the government has helped pay those costs. As Sanjay Malhotra, the head of India's central bank, recently said: 'Someone will have to pay the cost.'
Even so, experts warn that even a small fee could change things in unexpected ways. Small businesses often work with very tight profit margins, meaning they do not make much money on each sale. Even a tiny fee could make UPI feel less worthwhile to them. The effect would depend a lot on exactly how the fee is designed and who has to pay it.
India is not the first country to face this challenge. Brazil has a similar instant-payment system called Pix, which is free for individuals but allows low-cost fees for businesses. Despite those fees, Pix is the world's fastest-growing real-time payment system, used by more than 140 million people and 14 million companies. Some experts say India could follow a similar path without losing what made UPI great.
Still, there is a risk of people losing confidence in the system. A 2024 survey found that 75 percent of UPI users said they would stop using it if transaction fees were added, and only 22 percent said they would be willing to pay. Experts say the real risk is not that people will suddenly quit UPI, but that fees might slowly discourage the smallest businesses from joining. That could make the system feel less useful over time.
India is now entering a new chapter in the UPI story. The first chapter was building the network, and the second was getting hundreds of millions of people and businesses to use it. Now the third chapter is beginning: figuring out how to keep the system running without making it harder for everyday people and small businesses. The answer to that question will shape the future of digital payments in India — and possibly around the world.
"Someone will have to pay the cost."
Comprehension quiz preview
1. What does UPI stand for?
2. In the article, what does the word 'threshold' mean?
3. Why might small businesses be more affected by UPI fees than large businesses?